Crashedtoys.com - Repo and Salvage motorcycles, snowmobiles, boats, campers and more

Type of question:

	1. General Questions

	What is CrashedToys.com? CrashedToys.com is an auction site where you can bid on items that have been deemed total loss by insurance companies, repossessed items or dealer consignments. Where can I find your Auction Rules regarding the auctions you run? On the New User Registration page under user agreement. Is there sales tax on items I purchase? Minnesota - All Items sold to Minnesota residents are subject to Sales Tax and Licensing Fees where applicable. Non residents are required to pay tax on any vehicle that cannot be registered for road use unless they are a dealer. You must present your dealer license to avoid paying tax. Tax is required on all parts and accessory sales. Iowa - All vehicles being sold on a DNR card to non-dealer Iowa residents. Michigan - All items located in Michigan that are sold to Michigan non-dealers are subject to sales tax. When do auctions close? We have arranged the vehicles into Sale Lines, giving us the ability to stagger the Close Times of each Sale Line. The first Sale Line will still close at 12:00pm CST, with each subsequent Sale Line closing 20 minutes after the previous Sale Line closes. The sales will continue after the designated close times if there is bidding activity in accordance with our auction guidelines, a 5 minute extension until bidding activity ceases. Can I sell something on your site? Yes, we do accept consignments. Please contact either Crashed Toys - Iowa or Crashed Toys - Minnesota for consignment information. What does Bill of Sale only mean? It means that no title will be issued from us and we will be unable to help you get a title for it. Can I come and look at the items you have for auction? Yes. You are able to preview all vehicles at our locations in Hastings, MN and Linn Creek, MO between the hours of 9:00am-5:00pm, Monday - Friday. Vehicle preview at our Eldridge location is Tuesday 8:00am - 5:00pm or any other day by appointment. If you would like to preview vehicles at any other location, please contact that location directly. Where can I find the Wire Transfer forms to make a wire transfer payment? Vehicles sold at Crashed Toys - Hastings, MN need to use this Wire Transfer Form. Vehicles sold at Crashed Toys - Eldridge, IA need to use this Wire Transfer Form.

	2. Using the Auction System

	What do I need to do to bid on an item? First you need to register at the New User Registration page. I forgot my username or password, how can I find it? Use the User Information Recovery page. The information I entered when I registered is out of date, how can I update it? Login with your user name and password then click on "Account Manager" (always located at the top of each page once you have logged in). The item closed before noon! Items close based on server time, which is listed on the auction pages. It is not only possible, but likely that the computer, cell phone, and clock on the wall your watching is several minutes off from server time. Also, you need to refresh the page to see the current time. Why did the item stay open past noon? If a buyer makes a bid on an item in the last 3 minutes of the sale, the sale will be extended 5 minutes longer than the initial Close Time. The auction will continue to extend by an additional 5 minutes, until no bids are placed in the last 3 minutes of the sale. Example: If a bid is placed at 11:58am CST, the auction will continue to 12:05pm CST. If another bid is placed within 3 minutes of 12:05pm CST, then the auction will extend to 12:10pm CST, and so on. I bid on an item but I'm not sure if I won, or I want to just see who ended up winning it, how can I check? You can use the Closed Item Viewer to check the day after the sale. Remember that you are responsible for knowing if you won an item. Saying that you didn't know you won an item is not a valid excuse for not picking an item up. Crashed Toys will no longer be sending buyers "High Bidder Notification" emails once the auction has closed. You can also login into www.qcsa.com to view all account details. Does the auction system send me an email when I get outbid? Yes, although on sale day the email may get delayed or your email account might filter the outbid notice as spam. Do vehicles have a reserve price or minimum bid? Vehicles may be subject to a reserve price by the seller. In the event the high bid does not meet the reserve, the high bidder will be notified and given two options. 1) Agree to pay the reserve price. 2) Make a counter offer to the seller.

	3. Registration

	MICHIGAN RESIDENTS - Non-Dealer Michigan buyers CANNOT purchase Scrap title vehicles from CrashedToys.com. MI Non-Dealers are allowed to purchase Good / Clear Title, Bill of Sale and Salvage title vehicles ONLY, no exceptions. ILLINOIS RESIDENTS - Non-Dealer Illinois buyers are not allowed to register or purchase with CrashedToys.com due to the state laws and salvage regulations of the State of Illinois. We apologize for this inconvenience. Where can I register? You can register at the New User Registration page. Why do you require a credit card? We require a credit to make sure every bidder that uses Crashed Toys is a serious bidder. We also charge a non-refundable Registration Fee of $200. Will you charge anything to my credit card? At the time of Registration your credit card will be charged a non-refundable $200 Registration Fee. After the $200 Registration Fee has been processed, you credit card will not be charged for anything else, unless authorized by the buyer. Can I register without a credit card? Yes. However, you will not be able to register using our online registration form. In order to register offline, please call (651) 438-8822 or (563) 823-6553.

	4. Payment / Pickup

	What forms of payment do you accept? You can make payment with cash, cashiers check, money order, bank draft, or wire transfer. Payment must be made within 2 full business days from the date of sale. Vehicles not paid for within this time will be charged $20 per day/per vehicle Where do I make payment for purchases? Buyers payments should generally be sent to either Crashed Toys Eldridge or Crashed Toys Hastings locations. PLEASE NOTE: For MI purchases, buyers should contact Crashed Toys BEFORE making payments and pickup arrangements to ensure payment is sent to correct location for out of state purchases. . When can I pick up my items? You can pick it up during our normal business hours. Those hours are 8am to 5pm Monday through Friday. Crashed Toys - Eldridge is open on Saturdays 8am to 12pm. Please contact all other branches for additional pickup arrangements. How long do I have to pick the item up? Pickup must be made within 4 full business days from the date of sale. Vehicles not picked up within this time will be charged $20 per day/per vehicle. Will you help me load it? We are able to load most items. We have a forklift avaliable. Items that we are unable to load will be noted in the item description. Please remember that we are not liable for any damages or injury resulting from the loading of the item and that you are responsible for strapping the item down.

	5. Shipping

	Do you ship items? Crashed Toys does not provide transportation services. We provide our buyers with a list of qualified tow vendors and this can be found on the homepage of our website or by calling your local Crashed Toys facility. Do you give shipping estimates? The best way to obtain an accurate shipping estimate is to contact a local shipping company or one of the companies listed on our website. However, Crashed Toys is always willing to help.

	6. Title

	Always contact your local DMV or equivalent BEFORE BIDDING since policies vary greatly. Bill of Sale A bill of sale comes standard with all items we sell in addition to any other paperwork. This proves that you have purchased the item. If the item is sold on a Bill of Sale it means you are not getting a title. Clear or Good Title A clear title is associated with this item, meaning the title is not marked as salvage or junk. You will not have to have this item inspected. Canadians should check with their border patrol for import information. DNR Card (Wisconsin and Minnesota) A DNR Card, which is similar to a registration card is provided with this item. You will be able to use it to transfer ownership in all states and Canada. You will want to check with your local DMV or equivalent for more specific information. Canadians will want to check with the border patrol for information on importing the item. Items that have a DNR card are non-titled items. Flood This vehicle has had water damage. Once a title has been branded flood it will always carry that designation from state to state. Junk/Scrap Title, Certificate or Bill of Sale A junk title is associated with this item, you will never be able to register the item for road use in any state, ever. These items are usually only good for parts. If you buy this item and expect to fix it and use it, you are in for unpleasant surprise at the DMV. If you bid this item, you are expected to know all the implications of it having a junk title. You will NOT be able to back out of bidding, or picking up the item if you win it with the excuse of not knowing you couldn't register it. In order to purchase these items in MI, you need to be a licensed Dealer with a Salvage Vehicle Agent card. Registration A registration card is provided with this item. You will be able to use it to transfer ownership in all states and Canada. You will want to check with your local DMV or equivalent for more specific information. Canadians will want to check with the border patrol for information on importing the item. Salvage Title A salvage title means that the title for the item has been marked salvage. In the state of Minnesota, this means that you can register the item once before you have to have it inspected. For more information on the specifics of this, contact your local DMV or equivalent since policy varies greatly. Canadians will want to check with their border control for import information. In order to purchase these items in MI, you need to be a licensed Dealer with a Salvage Vehicle Agent card. Salvage Out of State A salvage out of state means that the title for the item has been marked salvage and is from another state other than where purchased. In the state of Illinois, this means that this means that the salvage branding will transfer when transfering title. For more information on the specifics of this, contact your local DMV or equivalent since policy varies greatly. Canadians will want to check with their border control for import information. WI-Ins Clm Paid When transferring a WI insurance claims paid title to any other state it will become salvage in the other state. Make sure you check with your state to find out what will need to be done (such as an inspection) to change the title type.