Crashedtoys.com - Repo and Salvage motorcycles, snowmobiles, boats, campers and more

Type of question:

	1. General Questions

	What is CrashedToys.com? CrashedToys.com is an auction site where you can bid on items that have been deemed total loss by insurance companies, or are repossesed items. Where can I find your Auction Rules regarding the auctions you run? On the New User Registration page under user agreement. Is there sales tax on items I win? All Items sold to Minnesota residents are subject to Sales Tax and Licensing Fees where applicable. Non residents are required to pay tax on any vehicle that cannot be registered for road use unless they are a dealer. And you must present your dealer license to avoid paying tax. Tax is required on all parts and accessory sales. When do auctions close? We have arranged the vehicles into Sale Lines, giving us the ability to stagger the Close Times of each Sale Line. The first Sale Line will still close at 12:00pm CST, with each subsequent Sale Line closing 20 minutes after the previous Sale Line closes. The sales will continue after the designated close times if there is bidding activity in accordance with our auction guidelines, a 5 minute extension until bidding activity ceases. Can I sell something on your site? Yes, we do accept consignments. Please contact Sarah at 651-438-8822 for consignment information. What does Bill of Sale only mean? It means that no title will be issued from us, and we will be unable to help you get a title for it. Can I come and look at the items you have for auction? Absoutely. Registered Buyers are able to preview all vehicles at our locations in Hastings, MN and Eldon, MO between the hours of 9:00am-5:00pm, Monday - Friday. Vehicle preview at our Eldridge location is Tuesday 8:00am - 5:00pm, or any other day by appointment. Some QCSA locations do not allow the preview of vehicles, so please call before arriving. Where can I find the Wire Transfer forms to make a wire transfer payment? Vehicles sold at Crashed Toys - Hastings, MN need to use this Wire Transfer Form. Vehicles sold at Crashed Toys - Eldridge, IA need to use this Wire Transfer Form.

	2. Using the Auction System

	What do I need to do to bid on an item? First you need to register at the New User Registration page. I'm having problems registering! See the questions about registration, which is in the next section. I forgot my username or password, how can I find out what it is? Use the User Information Recovery page. The information I entered when I registered is out of date, how can I update it? Login with your user name and password then click on "Account Manager" (always located at the top of each page once you have logged in.) The item closed before noon! Items close based on server time, which is listed on the auction pages. It is not only possible, but likely that the computer, cell phone, and clock on the wall your watching is several minutes off from server time. Also, you need to refresh the page to see the current time. Why did the item stay open past noon? If a buyer makes a bid on an item in the last 3 minutes of the sale, the sale will be extended 5 minutes longer than the initial Close Time. The auction will continue to extend by an additional 5 minutes, until no bids are placed in the last 3 minutes of the sale. Example: If a bid is placed at 11:58am CST, the auction will continue to 12:05pm CST. If another bid is placed within 3 minutes of 12:05pm CST, then the auction will extend to 12:10pm CST, and so on. I waited till the last second to bid and the auction ended before I could enter my bid, can I somehow still place the bid? No. Once an item is closed, the high bidder is the person who gets it, even if someone else later decides that they would have paid more for it. Please remember that the only thing you accomplish by waiting till the last second to bid is that you extend the auction by another 5 minutes. I bid on an item but I'm not sure if I won, or I want to just see who ended up winning it, how can I check? You can use the Closed Item Viewer to check. Remember that you are responsible for knowing if you won an item. Saying that you didn't know you won an item is not a valid excuse for not picking an item up. Crashed Toys will no longer be sending buyers "High Bidder Notification" emails once the auction has closed. Does the auction system send me an email when I get outbid? Yes, although on sale day the email may get delayed or your email account might filter the outbid notice as spam. Do vehicles have a reserve price or minimum bid? Occasionally vehicles may be subject to a reserve price by the seller. In the event the high bid does not meet the reserve, the high bidder will be notified and given three options. 1) Agree to pay the reserve price. 2) Make a counter offer to the seller. 3) Reject the reserve and counter and stay at original high bid.

	3. Registration

	Due to the Illinois State Salvage Laws and Regulations, Non-Dealer Illinois buyers are PROHIBITED from registering and purchasing at CrashedToys.com. Where can I register? You can register at the New User Registration page. Why do you require a credit card? We require a credit to make sure every bidder that uses CrashedToys is a serious bidder. We also charge a Registration Fee of $200. Will you charge anything to my credit card? At the time of Registration your credit card will be charged the $200 Registration Fee. After the $200 Registration Fee has been processed, you credit card will not be charged for anything else, unless authorized by the buyer. Can I register without a credit card? Yes. However, you will not be able to register using our online registration form. In order to register offline, please call (563) 823-6554 or (563) 823-6553.

	4. Pickup

	Can I pick the item up myself? Absoutely, in fact we recommend this if at all possible due to the problems and cost of shipping very large and heavy items. When can I pick it up? You can pick it up during our normal business hours. Those hours are 9am to 5pm Monday through Friday. Crashed Toys - Eldridge is open on Saturdays, 9am to 12pm. Crashed Toys - Hastings and Crashed Toys - Linn Creek are closed on Saturdays. We are not open on Sundays. How long do I have to pick the item up? You have 4 business days to pick an item up once you've won it. After that we charge $20 a day for storage. What do I need to pick the item up? Unless you have paid for it before you arrive, you need to bring cash, cashiers check, money order, bank draft, or wire transfer to pay for it. You also need a vehicle to transport it. A Kia Spectra doesn't count as a vehicle to transport it. Will you help me load it? Yes, we'd be more than happy to help you load the item after you've paid for it. We have a forklift avaliable. Please remember that we are not liable for any damages or injury resulting from the loading of the item, and that you are responsible for strapping the item down.

	5. Shipping

	Do you ship items? Crashed Toys does not provide transportation services. We provide our buyers with a list of qualified tow vendors and this can be found on the homepage of our website or by calling your local Crashed Toys facility. Do you give shipping estimates? The best way to obtain an accurate shipping estimate is to contact a local shipping company or one of the companies listed on our website. However, Crashed Toys is always willing to help. Do you crate or pallet items? No, we neither crate or pallet items.

	6. Title

	Always contact your local DMV or equivalent BEFORE BIDDING since policies vary greatly. Bill of Sale A bill of sale comes standard with all items we sell in addition to any other paperwork. This proves that you have purchased the item. If the item is sold on a Bill of Sale it means you are not getting a title. Clear or Good Title A clear title is associated with this item, meaning the title is not marked as salvage or junk. You will not have to have this item inspected. Canadians should check with their border patrol for import information. DNR Card (Wisconsin and Minnesota) A DNR Card, which is similar to a registration card is provided with this item. You will be able to use it to transfer ownership in all states and Canada. You will want to check with your local DMV or equivalent for more specific information. Canadians will want to check with the border patrol for information on importing the item. Items that have a DNR card are non-titled items. Flood This vehicle has had water damage. Once a title has been branded flood it will always carry that designation from state to state. Junk Title or Certificate A junk title is associated with this item, you will never be able to register the item for road use in any state, ever. These items are usually only good for parts. If you buy this item and expect to fix it and use it, you are in for unpleasant surprise at the DMV. If you bid this item, you are expected to know all the implications of it having a junk title. You will NOT be able to back out of bidding, or picking up the item if you win it with the excuse of not knowing you couldn't register it. Registration A registration card is provided with this item. You will be able to use it to transfer ownership in all states and Canada. You will want to check with your local DMV or equivalent for more specific information. Canadians will want to check with the border patrol for information on importing the item. Salvage Title A salvage title means that the title for the item has been marked salvage. In the state of Minnesota, this means that you can register the item once before you have to have it inspected. For more information on the specifics of this, contact your local DMV or equivalent since policy varies greatly. Canadians will want to check with their border control for import information. Salvage Out of State A salvage out of state means that the title for the item has been marked salvage and is from another state other than where purchased. In the state of Illinois, this means that this means that the salvage branding will transfer when transfering title. For more information on the specifics of this, contact your local DMV or equivalent since policy varies greatly. Canadians will want to check with their border control for import information. WI-Ins Clm Paid When transferring a WI insurance claims paid title to any other state it will become salvage in the other state. Make sure you check with your state to find out what will need to be done (such as an inspection) to change the title type.